Data Center Management Systems

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PM/RS enhances the problem management process in a way that promotes timely resolution and increased user/customer satisfaction in such areas as:

Mainframe Information Systems Distributed Information Systems  Client/Server Environments Hardware (Local and Distributed) Software (Local and Distributed)

PCs (Standalone and LAN Environments) Telecommunication Networks  Data Communication Networks  Manual Systems and Procedures Help Desk/Customer Service Center

• PM/RS automatically opens and assigns problems for production program, JCL, CICS transaction, network, distributed software and hardware failures.
• Detailed information about each failure is automatically captured and recorded.
• PM/RS automatically assigns problems to the appropriate individual or group based on user-customized rules.
• Data entry time is minimized with the use of modifiable tables and user-defined reusable templates.
• PM/RS builds customer confidence and enhances satisfaction by tracking and scheduling customer return calls.
• The PM/RS automatic escalation facility ensures that critical problems are made visible to the appropriate personnel (assignees, supervisors, managers, directors, etc.) at the appropriate time, based on severity, impact, problem type, and elapsed time.
• Historical data contained in the data base can easily be searched to find problems with similar characteristics and solutions.
• Complex data searches are extremely fast due to the unique PM/RS database structure.
• A variety of predefined reports are provided for status reporting, trend analysis, and historical data analysis.
• A sophisticated online search facility provides the ability to quickly retrieve groups of problems by a wide range of selection criteria combinations.
• Managers and supervisors have instantaneous access to the most current information for answers to questions such as: What happened last night? What problems are assigned to my group? What's the latest status on the ____ problem?
• Simultaneous multi-user/multi-system access is supported.
• PM/RS allows an unlimited number of users to share a common database across multiple processors.
• PM/RS extensive audit trail facilities provide a complete accounting for all events, from problem incident through resolution and close. Installation, customization, and implementation is fast and easy.
• PM/RS is very easy to install and can be operational in less than an hour.
• Most tables come pre-loaded and require few modifications.
• A completely tailored and fully usable system can be ready to go in a single day.
• The powerful and easy-to-use data dictionary and interactive Report Writer Facility allows PM/RS users to quickly produce custom reports or to format data to be downloaded to a PC for further processing.